Suggestions & Complaints

We make every effort to give the best service possible to everyone who attends our practice.

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Would you recommend our practice to your friends and family? Think your views are important?

So do we! Please click on the link to complete a short questionnaire Friends and Family Test.

For the latest results of the Friends & Family survey please click on this link Friends and Family April 2020.

Suggestions & Complaints

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please either use our online contact form below or contact the Deputy Practice Manager who will deal with your concerns in the first instance.

Further written information is available regarding the complaints procedure from reception.

If you wish to complain, but do not want to tell us about it, you can contact us.

NHS England – 0300 311 2233, England.contactus@nhs.net, NHS England, PO Box 16738, Redditch, B97 9PT, or visit https://www.england.nhs.uk/contact-us/.

If you would like someone independent of the NHS to help you complain, contact the NHS complaints advocacy services on:

SEAP Advocacy – 0300 343 5724.

Leave a compliment

Name^*

We understand that you may wish to submit your feedback anonymously - by doing so it will be impossible for us to investigate any issues that you may raise thoroughly, so please leave your name and contact details so that we can investigate your issues and give you a response.

Date of Birth

Who would you like to leave this feedback about?^*

Date & Time

Your feedback*:

How would you rate your experience?

Make a complaint

Name^*

Date of Birth

Are you the patient involved in this complaint or are you making a complaint on behalf of someone else?^*

I am the patient I am not the patient

Do you have the consent of the patient involved to make this complaint on their behalf?^*

I do have the consent of the patient involved to make this complaint I do not have the consent of the patient involved to make this complaint

Do you know the name(s) of the staff involved?^*

Date & Time

What is the issue?*:

What would you like to happen to resolve this issue?:

Suggestions & Complaints

Survey Report

Suggestions & Complaints

Leave a compliment

Make a complaint

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