Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
We make every effort to give the best service possible to everyone who attends our practice.
Would you recommend our practice to your friends and family? Think your views are important?
So do we! Please click on the link to complete a short questionnaire Friends and Family Test.
For the latest results of the Friends & Family survey please click on this link Friends and Family August 2026
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please either use our online contact form below or contact the Deputy Practice Manager who will deal with your concerns in the first instance.
Further written information is available regarding the complaints procedure from reception.
If you wish to complain, but do not want to tell us about it, you can contact us.
NHS England – 0300 311 2233, England.contactus@nhs.net, NHS England, PO Box 16738, Redditch, B97 9PT, or visit https://www.england.nhs.uk/contact-us/.
If you would like someone independent of the NHS to help you complain, contact the NHS complaints advocacy services on:
SEAP Advocacy – 0300 343 5724.
Your health, your concerns and your peace of mind matter to us.
If you have concerns about a diagnosis, treatment plan or medical advice you have received, you may wish to seek a second opinion. We understand that having confidence in your healthcare is important, and we encourage you to discuss any questions or concerns you may have.
In the first instance, we recommend speaking with your usual GP, who can review your concerns, explain the advice or treatment recommended, and discuss whether further assessment or another opinion may be appropriate.
If you would still like to seek a second opinion, please contact the practice team to discuss the options available to you. Depending on your circumstances, this may involve an appointment with another GP at the practice or consideration of a referral to a specialist.
Our aim is to ensure that you feel listened to, understand your options and are supported in making informed decisions about your health.