Please help us to help you – the easiest and fastest way to ask for any kind of help is with AskMyGP.

It’s available Monday-Friday – we respond during working hours, 8am to 6pm Monday to Friday.

AskMyGP is an on-the-day service, please send in a request on the day you wish to be seen/contacted by a clinician.

All our registered patients are welcome, and as a parent or carer you can use AskMyGP on behalf of a patient.

You can choose a particular named GP if you wish (so long as they are working that day). To see when your GP is working, click here and choose ‘When is your GP working’.

You may prefer a telephone or email response.

You can login now, without any paperwork.

If you or someone you have been in contact with are showing flu-like respiratory symptoms (including loss of or change in taste or smell) please do not attend the surgery, but either use AskMyGP or telephone to contact us. The following link has more information: https://www.nhs.uk/conditions/coronavirus-covid-19/

Please continue to put samples for testing through the letterbox. Please ensure these are fully labelled with name and date of birth.

We are currently working with our Pier Health colleagues to provide a vaccination service for our patients across Weston, Worle and the surrounding villages. Please see this link for further information and when to expect your vaccination.

How things have changed

Please click here to see the changes the NHS has made to ensure it is safe for people to visit our services.

Clinical triage

The clinical team will continue to deal with as much as possible via AskMyGP and telephone to avoid patients unnecessarily attending the surgery. The reduced footfall in the surgery will help to minimise the risk of spread while continuing to ensure people get the care and advice they need. This is for your safety as well as ours.

Face Coverings

When attending the surgery for an appointment you will need to wear a face mask/covering, you may be refused entry and your appointment if you are not. This is to safeguard other patients and staff during your visit.

Please note we are unable to supply exemption letters for the government’s rules around wearing face coverings. Please access this link for more information.

Prescriptions

Prescription Notice

Hygiene

Stop the Spread Notice

One Way System

One Way Notice

Please do not attend the surgery unnecessarily, please use AskMyGP to contact us or if you do not have access to the internet or the telephone.

We thank you for your understanding during these unprecedented times.

If you have had Coronavirus and are interested in donating plasma please click here for more information.

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.  

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change: 

– Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it. 

– Check your phone for messages from us – we will also be using our patient text service to keep people informed. 

– Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.  

– Do get in touch online if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience.  

We would also like to take this opportunity to remind you of the wider resources available locally to support you, including the emotional support line for those experiencing anxiety or distress. You can find more here.

The getUBetter app is provided free of charge by BNSSG CCG for patients registered at The Cedars Surgery. It can be accessed on a Smartphone or on the Web and guides you day-by-day through a sequence of exercises and tips to help you get better from a range of new or recurrent musculoskeletal conditions:

 – Lower back pain

 – Back and leg pain

 – Neck Pain

 – Shoulder Pain

 – Ankle Pain

 – Knee Pain

 – Soft Tissue Lower Limb

You will be referred to the App by one of our GPs or Physio, or you can self-register by clicking on this link.

Please use an email address that is unique to you and select the condition you need help to manage. You will then be sent an email with all the information you need to get started.

You can download the getUBetter App to your Smartphone for easiest access or use the Webapp.

If you develop another condition register again with the same email address, select your new condition and it will be added to your account.

The app will also connect you to your local treatment, healthcare providers or support services, if needed, like Physiotherapy.

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals offer a number of clinics and services to promote good health and wellbeing, whatever your medical condition.

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription and appointment booking. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us to continue to enhance the way we look after you.

We have an active Patient Participation Group which provides feedback and advice to the practice in order to ensure we provide the best possible services to our patients. We really would welcome more patients onto the group to ensure a cross section of patient needs. If you would be willing to be a member for a year or longer, please contact the practice and complete a form or ask to speak to Livi Tratt, Practice Manager. Your commitment would be four meetings per annum and an odd one or two additional meetings if the need arises.

Please inform us as soon as possible in order for us to give the slot to someone else. We have an option on the telephone system to Press 1 and leave a voicemail message to cancel your appointment. Please follow the instructions as we will be unable to action any other message apart from cancelling appointments. This option is available 24/7 and will be picked up Monday – Friday between the hours of 8:00 and 18:30. You can also text CANCEL when you are sent a text message reminder of your appointment. If you have not agreed to the text messaging service please consider and let the practice know you would like to receive texts.

Please click on this link.

Please click on this link

Freedom of Information – Publication Scheme 2018